This policy explains what personal information Fit Pet Hub collects when you visit fitpethub.com or place an order, how we use it and the choices you have.
What we collect
- Order details: your name, email address, shipping and billing address, phone number (if you give it) and what you bought.
- Messages: anything you send us through our contact form or by email.
- Payment information: payments are handled by Stripe. We don’t see or store your full card number.
- Site usage: basic information about how you use the site, such as pages viewed, device and browser, collected through cookies and analytics tools.
How we use it
- To process, ship and track your order, and to send order and shipping emails.
- To reply to your messages and handle returns or refunds.
- To prevent fraud and keep the site secure.
- To understand how the site is used so we can improve it.
- To send marketing emails, but only if you’ve opted in. You can unsubscribe at any time.
Who we share it with
We share only what’s needed to run the store:
- Fulfilment partners and carriers who receive your name, shipping address and phone number to pack and deliver your order.
- Stripe, to process payments.
- Service providers that host our website and help us measure site traffic, such as Google Analytics.
- Authorities, if we’re required to by law.
We don’t sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences and measure site traffic. You can block or delete cookies in your browser settings, but parts of the site, such as the cart, may not work without them.
How long we keep it
We keep order records for as long as we need them for accounting, tax and legal purposes. Contact form messages are kept only as long as needed to deal with your request.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing. Depending on where you live, including some US states, you may have further rights. To make a request, email hello@fitpethub.com. We’ll respond within the time required by law.
Children
Our site isn’t intended for children under 13, and we don’t knowingly collect their personal information.
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact
Questions about your privacy? Email hello@fitpethub.com.